Customer Support
Customer Service
Our Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 7:00pm EST. Email us at info@naturemajestic.net
Mailing Address:
2701 W. 15th Street #535 Plano, TX 75075
Shipping Rates and Methods
We offer complimentary USPS Ground shipping for all orders over $50, and a flat rate shipping fee of $7.95 for all other orders shipping via USPS ground. Please place overnight order(s) before 2:00pm EST to assure items arrive the next day. S&H charges are non-refundable in occurrences where Nature Majestic has made no error in processing or shipping.
We ship to all 48 contiguous U.S. States. Deliveries are scheduled from Monday-Friday. At this time, we do not ship to U.S. Territories or to international addresses.
Tracking Your Order
After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience. Please allow approximately 1-2 days for the processing and shipping of all orders. If you have any questions about shipping or tracking your order, please contact info@naturemajestic.net
Sales Tax
You are responsible for the payment of any state and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and may include charges for shipping and handling if required by law.
Returns and Exchanges
Nature Majestic stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. Please email return@naturmajestic.com to obtain a Return Authorization before return any products. Nature Majestic will not accept any merchandise returned without a return authorization number.
Mistaken and Damaged Shipments
Nature Majestic will replace the order and refund any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage at the time of delivery and make all claims for replacement within 7 days of delivery.
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